We are here to help!
FAQ
Are you experiencing a problem or do you have a question about the game? Please review these frequently asked questions before you contact us.
If you can’t find your issue on this list, then you can find our support email below.
Where can I play LEGO Builder’s Journey?
LEGO Builder’s Journey is available now on Apple Arcade, Nintendo Switch, Steam, Xbox, PlayStation, and Epic Games Store.
Apple Arcade apple.com/LEGO-Builders-Journey
Steam steampowered.com/LEGO_Builders_Journey
Nintendo Switch
Europe, Middle East & Africa nintendo.co.uk/LEGO-Builder-s-Journey
Xbox xbox.com/LEGO-Builders-Journey
PlayStation playstation.com/LEGO-Builders-Journey
Epic Games Store epicgames.com/LEGO-Builders-Journey
Can I buy a physical version of LEGO Builder’s Journey?
No, currently only digital versions are available for purchase.
On iPhone, i dont hear any sound/music
Please check that Silent Mode is switched off. It’s the little button on the side of the phone that silences calls. Many iOS apps ignore this switch, but we respect it.
Running on low performance laptops or older computers:
In the Graphics menu, under Options, you can reduce the resolution of the game, and/or select a lower Graphic Quality preset (Low or Medium).
If the game does not start at all, it might be because your computer does not support DirectX 12. Try running the game in Classic Mode instead:
EPIC GAMES STORE
Open the Epic Games Launcher.
Go to your Library.
Click on the three dots next to LEGO Builder’s Journey
Select Manage
From Installation, select the Folder icon
In the LEGOBuildersJourney folder, double-click on Launcher.exe
Select Classic Mode from the pop-up launch option.
STEAM
Start Steam
Launch LEGO Builder's Journey from your Steam Library
Select Classic Mode from the pop-up launch option.
Can I get a refund?
In many cases you can, please follow the links below to see how you can get a refund from the store you purchased the game:
On Apple Arcade, you can cancel your subscription according to Apple terms. More details here: https://support.apple.com/en-us/HT210112
On Steam, you can request a refund according to Steam’s policy: https://store.steampowered.com/steam_refunds/
On Epic Games Store, you can request a refund according to their policy: https://www.epicgames.com/help/en-US/epic-games-store-c73/trending-topics-c89/how-do-i-request-a-refund-for-an-epic-games-store-purchase-a3315
On Nintedo Switch, according to their policies, users cannot request a refund:
Contact us
If you can’t find your issue on the FAQ list, then you can find our support email below.
Contacting support
You can contact Light Brick support by sending an email to support@lightbrick.com.
Please remember to tell us what hardware you are playing on, and describe the problem in detail. We will get back to you as soon as possible - usually within 24 hours.